Work From Home Customer Service CS Technical Support F - Michigan - Detroit ID1550045

Do you have a reputation of being highly technical? Are your peers in awe of your Customer Service skills and troubleshooting skills? Do you have an innate passion for driving Customer Success through critical thinking and creative approaches? If so, then a Customer Service (CS) Technical Support job would be great for you.

Key job responsibilities

- Providing prompt, efficient, detailed service by engaging directly with customers via phone and email
- Working with other customer support teams to ensure a consistent and high-quality level of support
- Being a voice and advocate for our customers when something doesn’t feel right
- Acting as an advocate for our customers by reporting and acting on observed areas for improvement
- Actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience
- Working across the customer service spectrum to ensure a consistent and highest-quality level of support

A day in the life
As a Technical Support Associate in the CS/Technical Support team, you’ll work on problems at a deep technical level not normally experienced in a typical consumer environment. You will help customers navigate their own home networking and mobile device configurations. In addition to solving issues for customers and partners, you’ll be a key player recommending product changes, documenting solutions, and automating log analysis. This position affords a lot of personal growth opportunities.



QUALIFICATIONS

- 2+ years of customer service experience
- A drive to dig into the details of a system or process to solve customer problems
- Ability to document technical customer issues into notes that are consumable by other users
- Technical curiosity and excitement to learn new technologies and help customers succeed
- Excellent oral and written communication skills
- Proven success in a fast paced support environment

- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

- Ability to work remotely


To apply, please visit remoteworklifestyle.co